SHIPPING AND RETURNS

Last updated: 27 October 2025

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1. Shipping zones

We currently ship to:

• 🇫🇷 Metropolitan France

• 🇪🇺 European Union countries

• Senegal/ African continent 

• 🌍 Other destinations on request 

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2. Processing and dispatch time

Orders are processed within [e.g. 24–48 business hours] after payment confirmation.
Custom orders will ship within 4 week of order

Average delivery times:

• France: [e.g. 2–5 business days]

• Europe: [e.g. 5–8 business days]

• Senegal 2- 3 days 

• World 8-10 days 

• Delivery times are indicative and may vary during busy periods.

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3. Shipping fees

Shipping costs are calculated automatically at checkout before payment.

Examples:

• Standard delivery (Colissimo)

• Free shipping on orders over €400

• Pickup point delivery in Paris or Dakar studio

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4. Order tracking

Once your order has been shipped, you will receive a tracking number by email.
You can track your parcel at any time on the carrier’s website

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5. Receiving your order

Upon delivery, please check the condition of your package.
If you notice visible damage or any issue, report it immediately to the carrier and contact our customer service at [email address] within 48 hours.

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6. Delays or lost parcels

If your order has not arrived within the estimated time frame, please contact us at [email address].
We will open an investigation with the carrier.
If the parcel is confirmed lost, we will issue a full refund or replacement.

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Care instructions and disclaimer

 

Your CeeCee product is completely unique and handcrafted.  Each piece is humanely and ethically

made, with minimal use of industrial machinery, resulting in subtle variations and natural

imperfections that re ect true artisanal craftsmanship.

Care & Preservation

* Handle with care, as artisanal products require special attention.

* Protect from direct exposure to water, heat, and prolonged sunlight.

* After each wear, wipe gently with a soft, dry cloth. For deeper cleaning on leather parts, apply a

neutral leather cream sparingly with a clean applicator.

* Store with shoe trees to help maintain shape and absorb moisture.

* Allow shoes to rest between wears; avoid wearing on consecutive days.

* Certain textiles or fabrics will mark please wear with care

* If exposed to moisture, let them dry naturally, away from direct heat sources.

Sole Care

* The rubber sole will naturally wear down over time. We recommend adding a thin rubber protector

through a trusted cobbler once wear becomes visible.

* Rubber soles may leave marks on certain indoor or delicate surfaces; avoid wearing in such

environments. On harder surfaces, any light rubber marks can usually be removed, similar to erasing

tire marks.

Aftercare :

While every e ort has been made to ensure durability and longevity, should you encounter any

issues with your shoes, please contact us directly so we can provide a solution.

Materials are sourced in Senegal but as many raw materials up cycled and 2nd hand, the origin source of these can be unknown.

the product is made in Senegal.

the packaging is made in France, China with recycled or recyclable or biodegrable materials 

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Legal Notice

* Natural variations in leather, minor markings, and signs of wear are normal characteristics of

artisanal products and shall not be considered defects.

* C.C. is not liable for damage caused by improper use, exposure to unsuitable conditions, or failure

to follow the care instructions provided.

* Except where required by law, C.C. products are provided without express warranties. Our

responsibility is limited to the repair or replacement of defective items, at our discretion.

* For returns, repairs, or aftercare support, please refer to our o cial policy at www.ceeceeconsolidated.com.

* CeeCee™ and all associated trademarks are the property of Professional accurate multi sevices. Unauthorized

reproduction is prohibited.

* This product and its purchase are governed by the laws of France, without regard to

conflict of law principles.

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🔁 Returns & Refunds Policy

Last updated: 27 OCTOBER 2025

1. Right of withdrawal (EU law)

In accordance with Article L.221-18 of the French Consumer Code, you have the right to cancel your purchase within 14 days of receiving your order — no explanation required.

To exercise this right, contact us by email at info@ceeceeconsolidated.com

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2. Return conditions

Returned items must be:

• New, unworn, and unwashed

• In their original packaging (including the shoebox)

• Accompanied by the receipt or order number

Items not meeting these conditions may not be eligible for a refund.

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3. Return time limit

Once you’ve notified us of your withdrawal, you have an additional 14 days to return the goods.

 

4. Return shipping costs

Return shipping costs are the customer’s responsibility, except in the case of a defective item or a shipping error on our part.
If we made a mistake, we will cover return shipping and send a replacement at no extra cost.

 

5. Return address

Please send returns to:
27 rue notre dame de nazareth

75003 Paris France

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6. Refund process

Once your return is received and inspected, we’ll issue your refund within [e.g. 10 business days] using the same payment method as your purchase.
You’ll receive a confirmation email once your refund has been processed.

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7. Exclusions

Under Article L.221-28 of the French Consumer Code, the right of withdrawal does not apply to:

• Custom or personalized products (e.g. engraved or made-to-order shoes)

• Gift cards (if offered)

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8. Size exchanges

Where possible we can offer to change size but as many of our pieces are 1 of 1 or custom, if there is no replacement pair we cannot offer this service