@the.polo.sportsman BISKOTTE special order

Sizes true to size

Care instructions
Your CeeCee product is completely unique and handcrafted. Each piece is humanely and ethically made, with minimal use of industrial machinery, resulting in subtle variations and natural imperfections that reflect true artisanal craftsmanship.

Care & Preservation
Handle with care, as artisanal products require special attention. Protect from direct exposure to water, heat, and prolonged sunlight. After each wear, wipe gently with a soft, dry cloth. For deeper cleaning on leather parts, apply a neutral leather cream sparingly with a clean applicator. Store with shoe trees to help maintain shape and absorb moisture. Allow shoes to rest between wears; avoid wearing on consecutive days. Certain textiles or fabrics will mark please wear with care. If exposed to moisture, let them dry naturally, away from direct heat sources.

Sole Care
The rubber sole will naturally wear down over time. We recommend adding a thin rubber protector through a trusted cobbler once wear becomes visible. Rubber soles may leave marks on certain indoor or delicate surfaces; avoid wearing in such environments. On harder surfaces, any light rubber marks can usually be removed, similar to erasing tire marks. 

Aftercare
While every effort has been made to ensure durability and longevity, should you encounter any issues with your shoes, please contact us directly so we can provide a solution. Materials are sourced in Senegal, the product is made in Senegal.

Returns & Refunds

Please read our returns policy carefully. 

Return Period
You may return items within 14 days of delivery for a full refund, provided the item is unused, in the same condition as received, and in the original packaging with all tags attached. 

Return Conditions
We reserve the right to refuse returns that do not meet these conditions. 

Faulty or Incorrect
Items If you receive an incorrect, damaged, or faulty item, please notify us within 2 days of receipt at info@ceeceeconsolidated.com. We may request photos and your order details to assess the issue. We will offer an exchange if the same item is available. If repair or replacement isn’t possible, a full refund will be issued, and we will arrange return shipping. 

Return Process
Once we receive your returned item, it will undergo a quality check. Please allow up to 7 days for inspection. Refunds will be processed within 7–10 business days after approval and credited to the original payment method, subject to your bank’s processing time. 

Shipping Costs for Returns
Return shipping costs are the responsibility of the customer. Original shipping fees and customs duties are non-refundable.

Sale and Final Sale Items
Sale or promotional items are not eligible for returns or refunds. Items marked as “Final Sale” cannot be returned or exchanged unless faulty or not as described. 

Consumer Rights 
This policy does not affect your statutory rights under applicable consumer protection laws. 

Non-Returnable Cases
Returns or refunds are not accepted for: Change of mind Incorrect size selection (unless the item was misdescribed) Buyer’s remorse Minor colour variations due to screen display 

Made-to-Order Items
Please note that all made-to-order or bespoke items are non-refundable as they are crafted specifically for each client.

Shipping & Delivery 

Thank you for choosing CeeCee. We are committed to delivering your handcrafted pieces with care and efficiency.

Shipping Origin
All orders are shipped from Paris, France. 

Delivery
Estimated delivery time: 5 business days (subject to customs clearance). Please note that import duties, taxes, and customs fees may apply depending on your country’s regulations. These are the responsibility of the recipient. 

Shipping Costs
Shipping is complimentary. 

Order Tracking
You will receive a tracking number via email once your order ships.

Made-to-Order Production
Some items are made to order and require 4–8 weeks of production depending on the style.  Please plan accordingly when placing your order.